Subscription & Cancellation Policy

1. Subscription plans

OfficeText is offered on a subscription basis. The available plans, the number of Assistants included and the applicable prices are shown on the OfficeText pricing page before you subscribe.

The plan you select determines which OfficeText Assistants you may use.

2. 30-day free trial

Eligible new subscriptions may include a 30-day free trial.

During the free trial you may use the Assistants included in your selected plan without paying the subscription fee.

If you do not wish to continue with a paid subscription, you should cancel before the free trial ends.

3. Billing

Unless cancelled before the end of the free trial, the subscription will convert to a paid subscription.

OfficeText subscriptions are billed annually. The applicable price and billing frequency are displayed before you complete your purchase.

Where payment is processed through Paddle, Paddle acts as the Merchant of Record for the transaction.

4. Automatic renewal

Paid subscriptions automatically renew at the end of each annual subscription period unless they are cancelled before the renewal date.

By starting a subscription, you authorise the applicable payment provider to collect the subscription charges due under your selected plan until the subscription is cancelled.

5. Cancellation

You may cancel your subscription at any time.

If your subscription was purchased through Paddle, cancellation and subscription management may be available through Paddle's customer portal or buyer support service.

Cancelling during a free trial prevents the first paid subscription charge, provided the cancellation is completed before the trial ends.

Cancelling a paid subscription normally prevents future renewal charges. Unless otherwise required by law, cancellation does not automatically create a refund for a paid subscription period that has already started.

6. Access after cancellation

If you cancel a paid subscription, access to the Assistants included in your plan may continue until the end of the current paid subscription period.

Access may end earlier where a refund is issued, payment is reversed, or the subscription is terminated for another valid reason.

7. Failed payments

If a subscription payment cannot be completed, the payment provider may retry the payment.

If payment remains unsuccessful, access to OfficeText may be suspended or the subscription may be cancelled.

8. Changing your plan

Where plan changes are available, any change to the subscription, price or included Assistants will be shown or confirmed before the change takes effect.

9. Price changes

OfficeText may change subscription prices in the future.

Existing customers will be informed of price changes where required before a new price applies to a future renewal.

10. Refunds

Refunds are governed by the OfficeText Refund Policy and by any mandatory consumer rights that apply to the transaction.

Where a transaction is processed through Paddle, refund requests may also be handled through Paddle's buyer support service.

11. Consumer rights

Nothing in this policy limits any statutory withdrawal, cancellation or consumer rights that cannot legally be excluded or restricted.

12. Contact

If you have questions about your OfficeText subscription or need assistance with cancellation, please contact:

Email: info@officetext.eu