Subscription & Cancellation Policy

1. Subscription plans

OfficeText offers two options: Free and All-in. Both provide access to all four Assistants: Email, Reply, Reminder and Follow-up.

Free includes 5 completed business messages per calendar month. All-in includes Unlimited messages. The available options and current prices are shown on the OfficeText pricing page.

2. Free and All-in

Free is available without a subscription fee or payment card. Its allowance of 5 completed messages renews each calendar month.

All-in is a paid subscription that includes Unlimited messages. Both options include all four Assistants and the languages available within OfficeText.

There is no 30-day free trial. A Free account does not automatically become a paid subscription. You are charged only if you actively purchase All-in through checkout.

3. Billing

All-in costs EUR 7.95 per month with monthly billing or EUR 79.50 per year with annual billing. Annual billing is charged once per year, not monthly. The applicable price and billing frequency are displayed before you complete your purchase.

The Free option has no recurring subscription charge. Paid All-in subscriptions begin when a purchase is completed; there is no introductory free-trial period.

Where payment is processed through Paddle, Paddle acts as the Merchant of Record for the transaction.

4. Automatic renewal

Paid subscriptions automatically renew according to the billing frequency you selected unless cancelled before the next renewal date. Monthly subscriptions renew each month and annual subscriptions renew once per year.

By starting a subscription, you authorise the applicable payment provider to collect the subscription charges due under your selected plan and billing frequency until the subscription is cancelled.

5. Cancellation

You may cancel a paid All-in subscription at any time. Free does not require subscription cancellation because it has no paid renewal.

If your subscription was purchased through Paddle, cancellation and subscription management may be available through Paddle's customer portal or buyer support service.

Cancelling a paid subscription normally prevents future renewal charges. Unless otherwise required by law, cancellation does not automatically create a refund for a paid subscription period that has already started.

6. Access after cancellation

If you cancel All-in, paid access may continue until the end of the current paid subscription period. After paid access ends, you may continue using OfficeText on the Free option, subject to its monthly limit, unless your account has been closed or restricted for a valid reason.

Paid access may end earlier where a refund is issued, payment is reversed, or the subscription is terminated for another valid reason.

7. Failed payments

If an All-in subscription payment cannot be completed, the payment provider may retry the payment.

If payment remains unsuccessful, paid All-in access may be suspended or the subscription may be cancelled. Free access remains subject to the usual account and usage conditions.

8. Changing your plan

You can choose to move from Free to All-in by purchasing a paid subscription. Where changes to an existing paid subscription or its billing frequency are available, the applicable price and effective date will be shown or confirmed before the change takes effect.

9. Price changes

OfficeText may change subscription prices in the future.

Existing customers will be informed of price changes where required before a new price applies to a future renewal.

10. Refunds

Refunds are governed by the OfficeText Refund Policy and by any mandatory consumer rights that apply to the transaction.

Where a transaction is processed through Paddle, refund requests may also be handled through Paddle's buyer support service.

11. Consumer rights

Nothing in this policy limits any statutory withdrawal, cancellation or consumer rights that cannot legally be excluded or restricted.

12. Contact

If you have questions about your OfficeText subscription or need assistance with cancellation, please contact:

Email: info@officetext.eu