Refund Policy

1. Free plan

OfficeText Free is permanently available at no charge and is not a free trial. It includes access to all four Assistants and up to 5 completed messages per calendar month. No payment card is required.

The Free plan does not automatically convert into a paid subscription. OfficeText All-in is a separate paid subscription that you may choose to purchase.

2. Payments and refunds

Where a purchase is processed through Paddle, Paddle acts as the Merchant of Record for that transaction.

Refund requests relating to transactions processed by Paddle are handled in accordance with Paddle's applicable refund procedures and any mandatory consumer rights that apply to the buyer.

Nothing in this Refund Policy limits any statutory consumer rights that cannot legally be excluded or restricted.

3. Paid subscription periods

Cancelling a subscription normally prevents future renewal charges. Cancellation does not automatically create a right to a refund for a subscription period that has already started, unless a refund is required by applicable law or approved under the applicable payment provider's refund rules.

4. Service problems

If OfficeText is materially unavailable, or if the purchased service cannot be provided as described, please contact us so that the issue can be investigated.

Where appropriate, we will assist with the refund process or direct you to the payment provider responsible for processing the transaction.

5. How to request a refund

If your payment was processed through Paddle, you may request assistance or a refund through Paddle's buyer support service.

You may also contact OfficeText at:

Email: info@officetext.eu

6. Consumer rights

Consumers may have additional withdrawal, cancellation or refund rights under the laws applicable in their country. Those rights remain unaffected by this policy.